In plain language
If something you bought doesn't work, doesn't match its description, or has a serious quality issue — we'll refund you within 14 days of purchase. Because animations are digital and instantly downloadable, we can't refund items that work as advertised but you simply changed your mind about.
To request a refund, go to your order history and click "Request refund" next to the item.
1. Summary
We want you to be confident in every purchase you make on the Service. This Refund Policy explains when refunds are available, how to request one, and how long the process takes.
You have 14 days from the date of purchase to request a refund for eligible orders. After 14 days, refunds are at our sole discretion.
2. What's eligible for a refund
You may request a refund within 14 days of purchase if any of the following apply:
If the asset ID doesn't load, the animation crashes Studio, or the .rbxm file is corrupted.
If the actual animation doesn't match the preview shown on the product page, or is missing animations advertised in a multi-pack.
If a pack labeled R15 contains R6-only animations, or vice versa.
If you accidentally purchased the same animation pack twice within 24 hours.
If your account was compromised and used for purchases without your consent. Contact support immediately and change your password.
3. What's not eligible for a refund
Because animations are digital goods delivered immediately and can be used right away, the following situations are not eligible for refunds:
Buyer's remorse alone does not qualify for a refund. We strongly encourage you to use the preview feature before purchasing.
Stylistic preferences are subjective. Previews are provided so you can evaluate fit before purchase.
Integration issues caused by your project's custom code or non-standard rig modifications. Contact support for help — we're happy to assist.
After 14 days, refunds are at our sole discretion and granted only in exceptional circumstances.
If asset IDs from your purchase have been deployed to a live Roblox game, the purchase is considered consumed.
4. How to request a refund
To request a refund:
- Go to your order history
- Find the order containing the item you want to refund
- Click "Request refund" next to the item
- Select the reason for the refund and provide details
- Submit the request
You'll receive an email confirmation immediately. If we need additional information (screenshots, error messages, project details), we'll contact you within 2 business days.
5. Processing time
Most refund requests are reviewed within 2 business days. Once approved:
- Robux purchases: processed via Roblox's developer payout system, typically reflected in 5-7 business days
- Credit/debit card purchases: 5-10 business days to appear on your statement
- PayPal purchases: typically within 24 hours of approval
Refund processing time depends on your payment provider, not us. We initiate the refund the moment it's approved.
6. After a refund
When a refund is processed:
- The license to use the refunded animation is revoked
- The animation is removed from your library
- The asset IDs become inactive in your account
- If the animation was already deployed to a live Roblox experience, you must remove it from that experience or purchase a new license
Continuing to use a refunded animation after the license is revoked is a violation of our Terms of Service and may result in account suspension.
7. Chargebacks
If you initiate a chargeback with your card issuer or payment provider instead of contacting us first, we reserve the right to:
- Suspend or terminate your account
- Revoke licenses to all animations purchased on the account
- Decline future purchases from the same payment method
We strongly encourage you to contact support first. We resolve nearly all legitimate disputes faster than the chargeback process and without the friction. Chargebacks are not a substitute for refund requests.
8. Contact
Questions about refunds? Contact refunds@robloxanimations.com or visit our support page.
[Your Company LLC] · This Refund Policy is in addition to, and does not limit, any rights you may have under consumer protection laws in your jurisdiction.